Accessibility statement for services

As part of our accessibility statement, we would like to give you an overview of the extent to which the service(s) described below comply with the accessibility requirements under legal regulations (in particular the Accessibility Strengthening Act – BFSG).

Information about the service provider

Kistler Bustouristik GmbH
Kalling 8a
84405 Dorfen

Email: info@bustouristik-kistler.de
Phone: +49 (0) 8084-1215

Link to the website: https://www.bustouristik-kistler.de/
Link to the site notice: https://www.bustouristik-kistler.de/en/site-notice

General description of the service

On www.bustouristik-kistler.de you can submit a non-binding request for our buses with driving personnel.

Explanations on the execution of the service

On our website, www.bustouristik-kistler.de, we present our vehicle fleet and show various possible areas of use.

Using the inquiry form, you can send us a non-binding rental request.
On the contact page, you will also find a linked form for loss reports.
You can apply for advertised job positions via email.

Status of compliance with the requirements

We are committed to digital accessibility and aim to design our website so that it is fully accessible to all users. We therefore continuously work to fully implement the requirements of the Accessibility Strengthening Act (BFSG) and the Regulation on the Accessibility Strengthening Act (BFSGV).

Our website implements the specifications according to the Web Content Accessibility Guidelines (WCAG):

Visual perception

Text contrast: At least 4.5:1 for normal text and 3:1 for large text.
UI components: Buttons, borders, icons and focus indicators have a minimum contrast of 3:1.
Scalable text: Text can be enlarged up to 200% without loss of functionality.
Animations and flashing effects: No content flashes more than 3 times per second. Scroll animations are disabled when reduced motion settings are active.
Use of color: Information is not conveyed by color alone (e.g., required fields are also marked with symbols or text).
Responsive design: All content can be used without horizontal scrolling and is optimized for mobile devices.

Operability

Keyboard operability: All content and functions can be navigated using the Tab key. The focus indicator is clearly visible and not obscured. Users can leave every element again.
Skip links / jump marks: Ability to skip repeated navigation elements (e.g., "Skip to content").

Structure & semantics

Page titles: Each page has a meaningful and unique title.
Headings & structure: Logical HTML structure with hierarchically ordered headings (h1–h6).
Semantic HTML & ARIA attributes: Use of semantic HTML (header, nav, main, footer) and additional ARIA attributes for screen readers.

Content & media

Link purpose: The purpose of each link is clearly identifiable. Generic phrases such as “Click here” are avoided.
Forms: All form fields have unique labels and understandable error messages.
Status messages: Dynamic messages (e.g., form errors) are programmatically identifiable and announced by screen readers.

Feedback option for reporting barriers

If you notice any barriers while accessing content on our website, please feel free to send us a message:

Email: info@bustouristik-kistler.de
Phone: +49 (0) 8084-1215

Responsible market surveillance authority

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF)
c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg

Phone: + 49 (0) 391 567 6970
Email: mlbf@ms.sachsen-anhalt.de